Customer Support

The importance of costumer service and support in the transport sector cannot be overstated.  When we consider taking on a new client, we do so only when we feel that we can guarantee to the client that we have the skills and resources needed to get the job done properly.
The goal is to deliver fast, accurate, and reliable service that will not only meet a given customer’s requirements, but exceed expectations.
TLW Company representatives are available 24×7 to respond to our clients’ needs.


Errors or omissions that come to our attention during the course of delivery of a TLW Company service will be addressed immediately and fixed.

Our agents are furthermore encouraged to propose and make themselves available to collaborate with clients on projects that they believe will lead to cost savings and other efficiencies for the client.

Our trucks are equipped with GPS technology by helping us and client to track the operation from point A to point B.

All of our vehicle possess CMR insurance policy. For goods that have higher value as it is covered by CMR we provide different solutions to our clients aiming to offer competitive insurance cost per operation.